SUB ZERO / WOLF EXCLUSIVE FACTORY AUTHORIZED SERVICE

At Box Appliance Service we are committed to "Excellence in Service".
As part of this commitment we ask our customers to rate our service and overall experience with our company.
We mail a thank you card and this survey to every job we complete, requesting a response by mail, fax or going to our website and completing the survey on-line. This page is a compilation of all surveys received

Scale
5=Completely Satisfied	4=Mostly Satisfied
3=Somewhat Satisfied	2=Mostly Dissatisfied
1=Completely Dissatisfied

Total Number of Surveys: 211

1.	Was your call answered in a friendly, helpful and efficient manner?	5.0
2.	Was your service appointment convenient for you?	4.9
3.	Did we repair your appliance in a timely manner?	4.9
4.	Did our technician treat you and your property with respect?	5.0
5.	Was your appliance repaired to your satisfaction?	5.0
6.	How would you rate your overall experience with our company?	5.0
7.	Would you use our company again an/or recommend us to a neighbor?	5.0

Over the past couple of years we have needed services at our home. Among the people we met, your service technician, Walter Cisneros, was exceptional. He was prompt and efficient, but what really set him apart was that he took the time to show us how to maintain our SubZero freezer better and in doing that I'm sure he saved us a lot of future time and trouble, and money. He was really outstanding and I hope he gets recognition for the way he does his job. He gives your company a good reputation.

The technician Ernie who serviced the unit provided fast, clean and outstanding service. This was a very positive experience and I thank you and your team for that.

Rubin has been our service technician for several years. He is a courteous,knowledgeable, efficient professional, who always takes the time to explain what is being done and why-- which is very much appreciated. He is a credit to himself and to Box Appliance.

Phil has serviced this account in the past and I look forward to seeing him each year. Phil arrives ready to work with a professional attitude and work ethic. He is quite thorough,explains any of my questions and makes suggestions regarding repairs when necessary. Phil is a real credit to your organization.

Walter is awesome. He came up the stairs with the right part in his hand, and started describing to me exactly how the fridge was behaving. He even offered to stay around and answer any questions if I wanted to call the manufacturer. He was right in the middle of the guaranteed time window and worked quickly, neatly and efficiently.

kelly is very careful to help his clients understand more about how the appliance works.

The refrigerator section of my Sub-Zero 700 TCI failed on Thurs, Jan 5, 2012. I called Box Appliance, and was promised service between 10am and 1pm on Jan 6. Joe arrived at 10:55am on Jan 6, well within the promised time frame, and had my refrigerator working again shortly. I was very thankful for the speedy service.

Very very pleased with the professional manner that our freezer was repaired. You set a high standard of great service. Thanks Junnbeeh.

Leo is an extraordinary service technician. He was knowledgeable, courteous and explained every step of his procedure. He also provided helpful tips on the care and maintenance of our refrigerator. He was truly a refreshing change by providing outstanding customer service which is a rare quality in today's service industry!

EXTREMELY HELPFUL, KNOWLEDGEABLE AND PROFESSIONAL. I BELIEVE HIS NAME WAS PHIL. EVEN HAD KNOWLEDGE OF MY BOSCH DISHWASHER. WOULD RECCOMEND YOUR SERVICE TO ANYONE. I ONLY WISH YOU STILL REPAIRED BOSCH :)

Both Stephane and Kelly provided exceptional service. Stephane arranged for us to be fit into Kelly's already tight schedule on the day he was in our area. She also had our parts ordered promptly so that Kelly was able to repair our Sub Zero the next day. Kelly was all business, yet personable while repairing our refrigerator. It was evident he was an expert at his job and even gave us tips for up keep. Both of these employees were professional, friendly and excellent at their job! We will highly recommend Box just as it was highly recommended to us. Thank you for a job well done.

Robert was the technician that worked on our Sub Zero refrigerated drawers. He was prompt, friendly and very experienced. He was able to diagnose the issue very quickly and let me know what the job would entail. He also noticed that some work that was done previously by another repair firm was not up to Sub Zero standards and would cause additional repair issues in the near future. He discussed it with Sub Zero, got their OK to fix it and make the additional repair, all under warranty! I really appreciate the extra effort Robert made to fix the prior mistakes made by another firm. This makes Box Appliance stand above all others in terms of quality service and repairs!

The technician Walter took care to return the kitchen to its original condition and was even nice to our cat!

Our experience with Kevin was entirely positive. We have decided, based on our experience with Box Appliance, that if the occasion arises that we need a new refrigerator we will get a Sub-Zero. We had a different company attempt to fix the same problems; it was completely useless. Please give Kelly a rating of 5. He was super.

Both the repairman and the person I spoke to on the phone were helpful and professional. I recently had 2 bad experiences with other repair people and this was a wonderful change!

I am completely satisfied. Job well done Leo and Stephanie! thank you so very much for everything.

Wolf stovetop valve switch was broken and replaced in time for the holidays. Thanks Sommer and Cory.

Your Customer Service Rep. Daisy was very accommodating with the appointment, especially when I called back to narrow down the time of arrival. Our Technician Victor was very friendly and was on time and also called to let me know he was on his way. I have already recommended your services to a friend.

Ruben Tech/Steve Manager. Box Appliance has always provided the finest in Customer Service, quality workmanship, information and interest in the customer's needs...You may publish my comments for information or referrals. Jeanette Sullivan

What an unusual experience! Leo was 15 minutes early - great! He was knowledgeable, friendy, clearly passionate about his company and the service provided. Gave me some tips and techniques. Problem was fixed in no time (user error) and all is well.

There were 2 serviceman and they were very professional and helpful. I have never used your company before and was very pleased and will highly recommend you

Excellent service. We got we we expected with our Sub-Zero purchase. Victor is a great repair man.

Ruben provided his usual outstanding service. One of the best techs I've had service my home appliances.

I do not remember the name of the service technician, but he was very nice and helpful. I appreciated his professional manner and politeness. Thank you.

We had a problem with our SubZero refrigerator, that required several call backs where parts were defective and had to be replaced. I think Box Appliance service was exceptional in getting the problem resolved.

Very nice young man did the repair. Leo knew what to do immediately and the fix was done quickly.

Phil the service tech was professional and efficient. He was friendly and explained in detail service to be completed.

Kelly was firendly, helpful and professional. He explained the cause of the breakdown and what he needed to do to repair it. He show me what it would cost and made everything clear before he did the repair. He came early in the time slot I was given so I didn't have to wait around. He even helped my daughter start her car! I was extremely pleased with the service.

What a pleasure to have such service done on time, within the cost estimate by a real professional. Phil was great! Thanks

Appointment time was good. Phil, the serviceman was really helpful, knowledgeable, and courteous.

While it took several trips and more than 30 days for Kelly to fix the series of problems that were causing the temperature of our refrigerator to vary considerably, there was never any doubt in our minds that his methodical trouble shooting would lead to the resolution of each problem. He kept us well-informed about what he was doing and what he intended to do next if additional work was required. Throughout the period we really appreciated the fact that he always worked quickly and neatly with minimum of disruption in our very small kitchen. His extraordinarily polite, professional demeanor was greatly appreciate. For what more could we ask?

We will definitely use your service again. We were very pleased with Bob's professionalism. Thank you!

Walter was the nicest, friendliest, and professional. He gave us good advice about the upkeep and suggestions about keeping the condensors clean. We probably need a stronger ventilation system for our Wolf range. We told Walter that the Wolf range and Sub-zero frig was in the house when we bought it and we wondered if the vent was strong enough. We are looking to replace the range top as it is a professional model that I don't think is sold to residental homes. I don't see it on Sub-zero's website.

Rob is impressive. Professional, efficient and very knowledgeable, he quickly diagnosed the problem and extended the life of our 1985 Sub-Zero refrigerator/freezer.

Exactly a year ago, we had technician Leo over to fix the refrigerator abnormal high temperature. Since, our refrigerator works beautifully. We called again with ice making issue, we are glad to have Leo on our job again. He is friendly, courteous and professional. He is not just great with his techniques, but educates us well on issues. We will keep buying Sub-Zero because of him !!! Great representation of any reputable company. Thanks, Leo.

Serviceman Cory was very friendly, helpful. Arrived on time, protected the countertop, quickly did the required work (which turned out to be an installation problem).

As you can see I had a great experience with Box Appliance and Kelly. Thank you. I'm waiting for an estimate to replace the weather stripping on the unit.

Walter was expert and friendly to have in our house. Took good care of our floors and patiently explained everything he did. Refrigerator works like new for the first time in a year!

I requested service for what I thought was the problem - condensation from defective door gaskets. The service rep Robert identified the real problem as a defective evaporator. While the repair cost more than expected, the results are good. The 14-year old refrigerator works like new again.

Tony was very professional and took great pains to fix my fridge to my satisfaction.

Nancy at the front desk was very kind to make changes in order to fit my repair request into a very busy schedule. And Cory the repairman was knowledgeable and very helpful in fixing the problem and explaining what went wrong with my freezer. Both folks were helpful, patient and professional. Job well done to both and Box Appliance. Thank you!

Leo was exceptional. He was very friendly, informative and helpful with any questions. The people who answered the calls were also very friendly and helpful. It was a great experience and we'd use Box Appliance again.

Leo was was great. Office support (phone support & return phone calls) was very helpful.

Everyone I dealt with at Box Appliance was courteous and professional. The technician who did our repair work, Victor, was terrific and left the area neat and clean.

Victor is a personable,well trained technician. A good representative for BOX, and a very good representative for your CUSTOMERS. You are lucky to have him on your team!

What a wonderful employee you have! Victor was so kind, considerate and courteous. He made special effort to explain to me features of my wolf range I wasn't aware of. He was prompt and consciencious. He is an asset and credit to your company.

We received efficient and friendly service from Leo. The office staff was also good about keeping us informed about arrival times.

The person that scheduled the service was most helpful. My refrigerator door would not close and even though all the service men were booked until the next day she understood the urgency of getting someone out to fix the door that day and managed to make it happen!

Leo has been out a few times to repair/service our refrigerator. He is always pleasant, punctual and professional! Great service!

Rueben did a fabulous job, worked hard. We used Box Appliance years ago at our other home and were very, very pleased then as well. Thanks!

Walter was great in fixing our fridge and answering questions I had about our oven too.

THIS TECH WAS EXCEPTIONALLY KNOWLEDGABLE ON THE PRODUCTS AND CUSTOMER CARE ISSUES

You were very professional and efficient in handling our Wine Cooler problems, and we had had difficulties in the past with other companies. Next time I will definitely use Box Appliance!!

Bob was so much help. He went over and above his normal duties to help us. Bob provided outstanding customer service.

Great service! Especially appreciate the opportunity to request service online -- and you actually follow up! Thanks!

Tech (Can't remember his name but the initials "FA" are on the sheet) was professional, prompt, clean, polite and friendly. An excellent service experience.

Employee on time, explained problem and solution. Excellent service from your employee.

Walter Cisneros was very friendly, professional, courteous, and he showed up right on time. He knows his products, diagnosed the problem quickly, and knew just what to do to fix it properly. He takes pride in his work. I am very happy with the repair job !!

Rep. was clean, neat, on time. He identified the problem quickly, repaired it and explained what he had done.

The service was excellent from the moment your receptionist took our call and scheduled an appointment to the moment Kelly arrived on time, finished the repair and departed. He had the parts with him, analyzed the issue, made the repairs, told us how to monitor the unit to be assured all was operating as normal over succeeding days and left us feeling like "service" was still in the English language. Thank you.

He was there on time & at the beginning of the service window. He was in & done in 45 mins. Pleasant & courteous. Will definitely recommend.

Forgot service man name but a good guy who knew his stuff. Fixed our problem and was very informative.

Good Day, Your receptionist answered our call, was most courteous and quickly arranged a service call. Very friendly and very professional. Your service tech, Kelly, arrived at our door right on time March 11th to address failing temperature in our 17 year old SubZero refrigerator. He set about his analysis in a very workmanlike manner, easily identifying, explaining and rectifying the problems at hand. We feel the costs involved were reasonable. Over subsequent days, we have monitored the temperature in our refrigerator and find it running well within the suggested range. Thank you. It is indeed a pleasure to find such a competent organization as Box Appliance.

Friendly helpful..Been here before. Had an inadequate demagnetizer. But he returned the next day and now all is well. Can get the door open

Hello, I just wanted to drop a quick note to tell you how appreciative my husband and I are of the service we had today on our 11 year old Sub Zero unit. Our specialist Robert showed up and was very prompt in determining the cause of the unit troubles. He is personable, knowledgeable and handled everything promptly and painlessly; and, he had all required parts in his vehicle and was able to make the repair immediately. He also removed and replaced the food items inside the unit - it looked actually more organized than it was before he arrived! What an asset Robert is to your company! I cannot tell you how appreciative we are of Robert's service today!! And thank you to the staff for making the appointment immediately and painlessly for us. We will most certainly continue to use your company for any issues that we may have in the future! Thanks again! Terri

I can't remember the name of the technician who came out and fixed a problem with our freezer, but he was terrific. On-time, thorough, friendly. He fixed the problem in a way that saved us a lot of money. I could not have been more pleased with the whole experience.

Victor has been by far the best technician that has ever been to my home to service/repair any item in my home. Thank you Victor for your help:)

I was very impressed with how soon the appointment could be made and how efficiently the service was thoroughly completed. My overall experience with Box Appliance's customer and technical service was outstanding. Thank you Bob and Rose

Your prices are relatively high, but the service that was provided was very good - so I beleive that I got a good/fair value. Robert and Stephanie were very helpful.

I want to let you know how pleased I was with how Mike handled our call. Our Sub-zero was displaying rust on one panel only. He took the time to call Sub-zero and find that it could be fixed by a Subzero cleaning process. Thank you for taking the time to research.

Our Sub-Zero is now 17 yrs. old and we have trusted Mike and Box to keep it running in great condition Thanks for reliable, excellent service.

Bob did a great job on our Subzero. We couldn't be any happier with it. Thank you bob.

Both 650/F-RH Refrigerator and 700BR are working fine as of this writing. Technician was prompt and efficient besides providing helpful hints to maintain the appliances

Mike has serviced our Wolf range several times over the 4.5 years we've had it, and we are always impressed with his competence and assurance that it will be fixed properly.

As usual, Rubin was fast,efficient, personable and answered all questions to our complete satisfaction. Excellent service.

Rose is always accommodating and helpful. The tech was also great. Merry Christmas

Forgot the service tech's name--he was very helpful. It took several visits, but I think he was efficient and the number of visits wasn't excessive.

Mike was very friendly and helpful. He found the problem right away, had the parts we needed and our refrigerator was back in order in no time at all. Had service from another company in the past and only wish it had been as great an experience. Thank you sooo much!